1. What is Collective by Box™?

Collective by Box™ is more than just a store, it's an online community of designers, artists and makers that we love! You can discover and purchase products, objects, art and homeware from our hand-picked collection of talented NZ creatives. We want to celebrate and support design innovation, plus unearth products and pieces that key into the Box™ DNA and aesthetic.

2. Where do we find our designers and makers?

We are always on the lookout for creative people and their stories. Some of our featured makers have direct connections with Box™, others we stumbled accross and loved instantly! If you are a maker, designer, craftsman or artist who appreciates our brand and think you make something that would fit with our thinking, get in touch! It could be the start of a beautiful relationship.

3. Do you have a shop?

We don't have a physical shop but we do have a few items on display in our office space in Ponsonby. Reach out if there is something in particular you wish to view and we will point you in the right direction.

4. How does it work?

We are an online store with a small physical display space in our office but don’t hold any stock. We run a drop ship business model, which means we sell products on behalf of artists and designers via our online shop.
Once an order has been placed, you will receive an email order confirmation verifying that we have received your purchase. We then send an order request to the designer who prepares your item for you. Your parcel is then collected by courier from the designer and delivered directly to you.

5. How do I track my order?

An email will be sent to you once the courier has collected your order from the designer. There will be a tracking link in the email. You can then follow the link to get an update progress report on the parcel.

6. Does every item in my order arrive as one package?

In general each item is shipped by each designer, so if you have bought a couple of products then these will be sent separately and will arrive at different times and as individual parcels.

7. How much does shipping cost?

All our designers, makers and artists are based in New Zealand. Each one sets their own shipping rates, which are indicated on the product pages and calculated at checkout. Some offer free shipping.

8. Do you ship internationally?

We currently only shop to New Zealand, however some of our designers do offer international shipping through their own websites. Feel free to enquire and support NZ-made worldwide!

9. What forms of payment do you accept?

We accept Mastercard and Visa credit cards, Direct Credits and Gift Cards.

10. How do I redeem a gift card or discount code?

The recipient of a gift card will receive an email containing a unique gift card code that they can use at checkout to redeem its value. Simply enter the code in the 'Gift card or discount code' box at checkout. The value of the voucher will be automatically deducted from your total.

11. When will I receive my order?

Delivery times vary from one designer to another and often depend on whether the items are made to order. An indication of delivery times usually features under the 'Shipping' tab on each product page.

12. Can I return my purchase if it’s damaged or broken?

Yes, if an item arrives at your doorstep damaged or defective in any way we will either replace the item, or refund the original purchase price plus shipping.

13. Can I return an item that I don’t want it anymore?

Many of our designers make to order so we are unable to provide refunds if you have changed your mind about a particular purchase or would like to cancel your order, so please choose your product carefully.
If you have any further questions, please contact us at hello@collectivebybox.co.nz